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CRM Training at BHS
As known, the company Air Safety which had already made a diagnosis of the Flight Security area at the beginning of last year was hired to the training. The courses were thrown by Commander Luiz Alberto Bohrer, official aviator of the reserve and credentialed as FSO/FSA, and by Patrícia Kortlandt, graduated in Psychology and credentialed as EC-Prev by CENIPA, both with partly foreign graduation. The courses are approved by the Civil Aviation Department (DAC) and registered at the International Civil Aviation Organization (OACI). Read the interview with Captain Luiz Bohrer below: BHS: What is the meaning of CRM and what is the main objective of this course, as well as its importance? C. B: CRM stands for Crew Resource Management and it mainly aims to integrate the pilot and the aircraft, to favor decision-making and to alert the pilot as to the need of knowing and managing his own behavior. The definition of CRM generation is a conceptual matter. We taught the most updated CRM concerning the globally adopted techniques and philosophy. We considered that the most relevant aspect of the training was the specific focus on the offshore operations, mainly because they were adapted to BHSs reality. The approach was defined based on the security inspection carried out in all of the companys departments. We even accompanied a flight which had been hired by a customer in order to analyse the atmosphere in the command cockpit in a real situation. BHS: What were the areas/ departments involved in the training and are there plans to provide it to the other areas of the company? Is there a forecast for the next courses? C. B.: Firstly, we provided two TRM (Team Resource Management) courses for the teams in land activities (maintenance, flight coordination, dispatch, operations and HR). This course had 8 hours of duration (one day). The second stage were two CRM (Crew Resource Management) courses for the crew (pilots and flight attendants). This course had 16 hours of duration (two days). The next stage will be the CRM (Corporate Resource Management) training for the board of the company. This course will have 4 hours of duration (half a day). This way, we will reach all the necessary segments of the company. Our intention is to have annual recycling for everyone. This will not only be a repetition, but also the practice of the concepts in the reality of the company in each period. BHS: How did you have the idea to implement this training program at BHS? Is there any legal demand? C.B.: With our agreement to implement a Flight Security systematic action, we have included this training in the global proposal, for the CRM is a Flight Security modern tool. The aeronautical legislation demands that the course should be provided to the crew members, but it is not obligatory for the other sectors yet. It was an extraordinary decision taken by the companys direction, once the accomplishment of this training involves departments of which the personnel mobilization is a bit complicated due to the flight and service timetable. BHS: What is your assessment of this first experience you have at BHS and what are the expectations for the next groups? C. B.: It was very profitable because the participants could expose their opinions as to some smoldering issues at the company. They also got to know the truth about the other aspects involved in the administrative and operational decisions. They even commented that it had been the first time in which a training program had been done in order to approach each groups problems with proposals to support the appropriate administration of the operation, in spite of the problems that might exist, both individually and in the company. With the information we collected at the TRM and at the CRM ('crew') trainings, the CRM ('corporate') training will be completed with aspects that have been verified at the operation execution levels, with a view to helping at the decision-making process involving technical criteria. We expect that the next recycling programs will be able to strengthen the implementation of this T/CRM doctrine. Check here some comments made by the participants of the first CRM (Crew) Training. They were inquired if the training had fulfilled their expectations as crew members: - It really did. It exceeded my initial expectations. - It was a much higher-level training than the last two I have just taken, one at Líder and the other at Flight Safety. - Yes, and I believe that the future CRM courses will be necessary so that everyone practice its concepts integrally. - Yes, absolutely. Curiosity: The Evolution of CRM When it was first designed, CRM stood for Cockpit Resource Management and it used to approach just the command cockpit activities. As time went by, it was observed that the present inadequacies in the operation transcended the o cockpit. Thus, the meaning of the acronym was changed into Crew Resource Management, involving all the crew members on board. Due to the need of approaching the CRM concepts to the whole organization, it was divided into 3 complementary parts, as it follows: - Crew Resource Management: designed for the whole crew; - Corporate Resource Management: it involves just the personnel who is responsible for the companys management, that is, the ones that set up criteria and take strategic decisions; - Team Resource Management: designed for the teams that work on land, in the activities of maintenance support, track teams, flight controllers and others. Source: A importância da abordagem diferenciada no treinamento de CRM (The importance of a differential approach at the CRM training) Patrícia Kortlandt e Commander Luiz Bohrer 2004.

Criado em 22/09/2005.
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